The Getting Started phase has three steps: Discover > Define > Project Brief:
Discover
The first part of this phase focuses on understanding the needs, priorities and perspectives of stakeholders using design-led, user-centred research methods.
This process helps teams uncover barriers, opportunities, and key drivers that will shape each project.
Define
The second part of this phase takes all the insights each team has gathered during Discovery and uses them to clearly define the core problem they want to tackle. This involves:
- Identifying the main challenges and opportunities.
- Understanding the needs and priorities of stakeholders.
- Framing a focused, evidence-based problem statement.
This step ensures that teams have a solid foundation before exploring solutions, making their next steps more targeted and effective.
Project Brief
By the end of this phase, each team will have a shared problem definition, a unified vision, stakeholder insights and a clear project brief to guide their next steps.
Project teams are invited to join the Future Towns Innovation network to access expertise, opportunities and resources that will help them progress to the next stage.